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I think my dog or cat has an ear infection

One of the most common statements uttered by pet owners to veterinary staff is, “I think my dog (or cat) has an ear infection!”  What exactly are pet owners noticing at home and what are veterinary professionals looking for during their exams which would indicate infection?  To better understand the answer to this question, it may be easiest to include a brief discussion regarding the cardinal signs of infection and their relation to the ear.  The presence of any of these signs may indicate infection and the severity of each sign helps your veterinary team determine severity of infection and to ultimately decide treatment course.

  1. Redness

The first of the 5 cardinal signs of infection is redness. Infected tissues are often pink, red, or maroon in color.  A change in color of your pet’s ear flap, the pinna, or of the ear canal itself is often the most easily noted clinical change we see.

  1. Swelling

Similar to redness, any or all of an ear may become swollen. If the pinna feels thickened or the entrance to the canal is shrunken and difficult to look into, these are likely due to swelling. It may be important to note that swelling directly related to infection is not the same as an aural hematoma, although hematomas commonly accompany infection.

  1. Heat

This may be the easiest cardinal sign to evaluate. Simply put your hand on your pet’s ear. Does its temperature feel normal? Warmer than normal? If you compare the left and right ears do they feel equivalent in temperature?

  1. Pain

Pain is possibly the most common clinical sign that owners appreciate at home, in the form of behavior changes. “My dog won’t stop shaking his head!” or “My cat keeps scratching her ear” are incredibly common complaints from owners. These sometimes subtle changes in activity at home can be major indicators of a health concern in your pet. Never underestimate the importance of behavior changes and always try to mention these to your care team.  Videos of the changes at home can be especially helpful!

  1. Loss of Function

The 5th and last cardinal sign of infection is likely the least common when it comes to ear infections. Loss of hearing due to infection in our pets typically requires significant and prolonged infection to be present.

  1. (Bonus!) Discharge and Debris

While not one of the 5 cardinal signs of infection, discharge or debris in the ear or present on the pinna can be an incredibly common and easily found indicator of infection. In addition to being easily visible, discharge in the ear often has a foul odor.

Ultimately, the most valuable skill you can develop as a pet owner is observation! Pay attention to what your pets’ ears look like when they’re healthy. Familiarize yourself with signs of infection and be able to appreciate those changes when any one or more are present in relation to your pets’ ears or any other body part!  And trust our gut. If you think your pet isn’t itself, bring it to us! We are always happy to see a patient and provide the care it needs.

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Amazing place! They are all so nice, very reasonable with prices, don’t push anything at you money wise, and get you in an out as fast as they can. I love this place and will be bringing all of my animals back here and recommending them to everyone I know. I was able to take my older cat here and he got treated for 2 infections and got about 5 medications all for under $400. I paid almost that much for way less through Banfield. This place is wayyyyy better!!!!
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Cecelia L.
9/19/2025
The staff here was amazing on one of the worst days of my life. My pup coded when they were trying to give him IV due to an Addison's disease crisis. They tried their best to revive him. Many of the staff members came in to help and they didn't give up. Unfortunately, he did not make it. The staff was so kind and caring and gave us a private room to say goodbye.
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Diana M.
4/25/2026
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Bell Parkway is very caring when it comes to the pets and their owners. They do their best to get your pet seen as soon as possible - especially if it's a more urgent need.
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Michelle
6/17/2026
Always so nice and attentive to our pets. Very encouraging and caring. Everyone here is wonderful. They all are so helpful. We adore Dr Oram.
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Servant's H.
6/14/2026
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Bell Parkway Veterinary Hospital Support Center

The Best Care for Your Best Friend

Resources

Hours

Open Everyday 7am - 9pm!

15495 W Bell Road Suite 104
Surprise, AZ 85374

Payment Options

  • Cash
  • Credit Card
  • CareCredit
  • Trupanion

Pet Rescues

This is a list of rescues that we support and help.

Dog Parks

Several dog-friendly parks and restaurants in the area.

  • Surprise Community Park
  • 16089 N Bullard Ave
  • Surprise, AZ 85374
  • Surprise Farms Community Park
  • 17894 W Westpark Blvd
  • Surprise, AZ 85388
  • Cooper Park
  • 18447 W Tina Ln
  • Surprise, AZ 85387
  • Alta Vista
  • 10631 W Williams Rd
  • Peoria, AZ 85383
  • Citizens Dog Park
  • 12030 N 113th Ave
  • Youngtown, AZ 85363
  • Gateway Dog Park
  • W Cinnabar Ave
  • El Mirage, AZ 85335
  • Fowler Park
  • 1368 Kachina
  • Glendale, AZ 85307
  • Parkridge Park
  • 9734 W Beardsley Rd
  • Peoria, AZ 85382
  • Paloma Dog Park
  • Unnamed Road
  • Peoria, AZ 85383

Payment Help

If you are in need of a payment plan or financial assistance with your pet’s medical care you may contact some of the following resources for assistance. We offer payments plans with no interest financing for 6 months through Care Credit.